If you have booked through a third party website such as booking.com or hotels.com then you need to cancel your reservation in the same way by going on to their website as we are not allowed to cancel for you.
If you have booked direct with us by phone, email or via our website then please feel free to contact us by phone or email. We do require written confirmation by email for all direct cancellations.
Cancellation Policy
For flexible rates cancellations must be made by 3pm on the day PRIOR to your arrival or the first night of your stay will be charged.
Non-refundable rates cannot be cancelled or refunded once the booking has been made.
Bookings for key events such as Royal Ascot and The Windsor Horse Show have their own cancellation policy which usually one month in advance of your arrival date.
Bookings of 3 rooms or more are considered to be a group and must cancelled at least 5 days prior to arrival.
Tel: 01753 863916 or email: reception@royaladelaide.com